poea dmw eregistration portal login for ofws online

POEA E Registration DMW eReg Online Login Portal

The DMW eRegistration Portal Online, formerly known as the POEA eRegistration online or eReg Portal, is an online registration system offered and managed by the newly launched Department of Migrant Workers (DMW) via the DMW Portal Online. It is essentially an OFW tracking system created by POEA and later renamed to reflect the new department. It is also a database meant to store all information related to Overseas Filipino Workers (OFWs) and would-be OFWs who wish to work abroad, including but not limited to overseas job vacancies, OFW application tracking, contract viewing, and Overseas Employment Certificate (OEC) application. 

Signing up at the DMW eRegistration Portal Online is a mandatory requirement for all OFWs—sea-based or land-based—as well as aspiring overseas workers. It is meant to be the 24/7 web-based portal that will make it easier for Filipino migrant workers to register for and avail of the services of the department tasked to serve and protect the Philippines’ Modern-Day Heroes—the OFWs. In this guide, we listed the complete steps for the DMW eRegistration in hopes that it will help you complete the process as painlessly as you possibly can.

What is the DMW Portal Online (formerly POEA eRegistration Portal)

The DMW Portal Online is a  web-based portal meant to make the registration process for overseas employment easier, faster, and more convenient for OFWs and would-be OFWs. It was formerly known as the POEA eRegistration System but was later renamed to reflect the name of the newly created department for OFWs—the Department of Migrant Workers (DMW). 

The DMW Portal was also designed to carry out the goals of the Department of Migrant Workers (DMW)—a new government agency formed from the merger of seven (7) different agencies supporting OFWs, namely:

Sections of the DMW Portal Online

Accessing the DMW Online Portal offers access to these different sections and services:  

DMW eRegistration Portal Online

The first section in the DMW Portal is the DMW eRegistration System. As the name implies, this section offers an online registration system portal for all OFWs—regardless if they are first-time candidates, experienced OFWs, or returning OFWs. Through this portal, DMW makes it easy for OFWs and would-be OFWs to comply with the mandatory requirement to sign up and register on the “Balik Manggagawa” system.

The DMW eRegistration Portal is only one of the many functions of the DMW Portal. It was created as an online alternative to OFW registration in hopes of improving efficiency and reducing the time and effort required in completing the process.

DMW HelpDesk

The DMW Online Portal also offers a DMW HelpDesk section—a one-stop-shop meant to address all system-related difficulties related to the portal. Through the DMW Helpdesk, OFWs may change their registered email address, make corrections to their system information including their name, birthdate, and gender, or connect their old POEA records to the new DMW account records.

Also Read: POPS-BaM Processing Guide Registration System for OFWs

To do so, OFWs simply need to click “Create Ticket” and key in their concerns before clicking Submit. Once the Helpdesk ticket is created, OFWs may click “Inquire Ticket” to check on updates or responses. 

Note: Only one ticket per person is allowed.

Setting Appointments

Through the DMW portal’s “Appointment” section, OFW users can set appointments to visit either the DMW (formerly POEA) Central Office, Regional Centers, and Satellite Offices. Doing so will help you save time and ensure that you and your concerns will be entertained in your preferred office location at your convenience.

Online Jobfair

The DMW also holds online job fairs on a regular basis and this can be accessed via the DMW Portal. Through the DMV online jobfair, OFWs and aspiring OFWs may apply for jobs with the DMW partner agencies. 

For more information regarding event announcements, OFWs may check the DMW’s website or their social media accounts regularly.

Functions of the DMW eRegistration Portal

The DMW eRegistration Portal Online offers a web-based application form that OFWs can accomplish to initiate the OFW registration process. The form will then be reviewed by the department for approval. Once approved, the applicant will be notified that they can already proceed with the registration procedures for overseas employment. 

Aside from being a convenient OFW registration system online, the DMW eRegistration Portal Online also offers the following functions:

  • provide information on job vacancies in other countries
  • provide information on job vacancies at DMW-licensed recruitment agencies
  • notify applicants of job application status
  • verify the status of transactions
  • collect processing fees
  • accept requests to register principals or employers
  • accept Overseas Employment Certificate (OEC) applications 
  • provide options for employment contracts viewing

Benefits of Using the DMW eRegistration Portal Online

Using the DMW eRegistration Portal Online can offer numerous benefits to OFWs. Such benefits include:

  • Saving time from physically visiting the DMW/POEA or DOLE office to submit an online application for OFWs
  • Enables OFWs to receive their registration number ASAP without having to leave the comforts of their homes
  • Securely register for an OFW account via the DMW eRegistration Portal
  • Securely update and save OFW information to avoid fraud
  • Mobile-friendly access to OFW registration
  • Convenient processing of online application, fees payment, and release of registration number

How to Register in DMW eRegistration Portal Online

With these benefits and more on offer, we’re sure you’re already raring to get started with your DMW e-Registration. 

Here’s a complete guide on how you can complete your online registration application:

Qualifications for DMW eRegistration Online

To be eligible to register via the DMW eRegistration Portal Online, you must satisfy the following criteria:   

  • Be an aspiring OFW;
  • Be a current or returning OFW, land-based or sea-based

Requirements for Registering via DMW eRegistration Portal Online

Once you meet the qualifying requirements, here are the things you need to prepare to register via DMW eRegistration Portal:

  • a smartphone, laptop, or desktop computer, and 
  • Stable Internet access

Furthermore, check that the following documents are available:

  • Scanned copy of a passport-sized photo (2″ x 2″) (max 2mb)
  • Scanned copy of the first page of your Philippine passport
  • An active email address
  • Educational or Training Certificates
  • NBI Clearance
  • Medical Certificate
  • Valid copy of any of the following photo IDs
    • SSS ID
    • UMID
    • OWWA ID
    • PhilHealth ID
    • Pag-IBIG ID
    • Seaman’s Book
  • The following information is also required:

Note: We recommend using a computer instead of a smartphone as the system is not optimized for mobile devices. That said the texts become very tiny, and the navigation can become difficult. Nevertheless, the portal comes with options to zoom so you can still use your mobile devices if you do not have a computer.

Registration Procedures for the DMW eRegistration Portal Online

  1. Register and activate your account.
    • Visit the DMW/POEA e-Registration website. 
    • Click the “Register” button.
    • Once you see the Terms of Use and Privacy Statement page, read it and select “I Accept Terms of Use”.
    • Fill in your personal information including:
      • Name
      • gender
      • Email address
      • date of birth
      • passport number
      • passport expiry date.  
    • Hit “Register” after finishing the form and you will see a notification saying that your registration is successful. 
    • Check your email and using the initial password sent to you, log into your DMW account for the first time. 
    • Create a new password when prompted and confirm your password by clicking “Change password”.
  2. Upload your profile picture and passport.
    • Once logged in, click “Attach Profile Picture” to open the upload-photo window. 
    • Then, click “Choose File” to choose the picture you wish to use as your profile picture. Just make sure the photo meets the following criteria:
      • Passport Size
      • Less than 2 MB JPG/JPEG file
      • Clean and clear
    • Click “Upload.”
    • Click “Attach Passport” to attach a photocopy of the first page of your passport. 
    • Click “Upload” after choosing the photo from your device.
  3. Create your DMW profile.
    • Visit the “My Profile” tab on the left menu.
    • Key in your personal information as requested.
    • Then, click “Add New Identification”. 
    • Click “Upload” after choosing the photo from your device.
    • Under the “My Family” section, enter the personal details of your beneficiaries. 
    • Once done, click “Update Profile.” 
  4. Add your education information.
    • Click “My Profile” and select “My Education” on the left menu. 
    • Input your educational information including:
      • Educational attainment
        • Select the highest academic level you attained, and input the year you graduated. 
        • Select the school you attended and the major you studied. 
        • Enter the school names into the “Others” field if it doesn’t show up in the drop-down menu.
        • Hit “Save.”  
      • Certificates
        • In the “Certificates” section, upload your certificates, either from TESDA or from other educational institutions including the following information:
          • title
          • certificate number
          • issuing agency or institution
          • date of issuance
        • Once done, click “Save.”
      • Training
        • In the “Training” section, enter the details of the training you attended.
        • Hit “Save.”
      • Language
        • Under the “Language” section, enter the information on which languages you can speak.
        • Hit “Save.”
  5. Key in your work preference and experience.
    • Navigate to the “My Experience” tab on the left panel. 
    • Click “Add Preference.” 
    • Choose the class, position, industry, preferred country, and category.
    • Click “Add Experience.” 
    • Input your work details including the following:
    • Name of the company, 
      • Position
      • Dates of employment
      • Country
    • Note: If you are still employed, tick the box which says “Present Work.”
  6. Upload the required documents.
    • Visit the “My Documents” tab.
    • Select “Add Document.”
      • NBI clearance
      • Medical certificate
      • Police clearance
    • Choose the document type, enter the issue and expiry date. 
    • Hit “Save.” 
  7. View and print your DMW resume.
    • Click the “My Resume” tab to view your information sheet. 
    • Click the “Print Resume” button to print your DMW resume.

How to Update Your Profile and Other Details in the DMW Online Service Portal?

Once done with the registration, you may still update your profile. Simply follow these steps listed below:

  • Click “My Profile” at the left corner of the screen. 
  • Enter the correct details and update your profile.
  • Hit “Save.”

Make sure all information is accurate as this will be checked by the DMW, especially when applying for an Overseas Employment Certificate (OEC) for the first time.  

How to Apply for a Job via the DMW Online Service Portal

  • Via the Dashboard
    • Once logged in, you can see the open or available jobs on the Dashboard. 
    • Simply click “Apply now.”
  • Via the online Job fair
  • By qualifications alert
    • Go to “My Experience” tab. 
    • Enter your job preferences and the country where you intend to work. 
    • Wait for alerts or check your profile for available job vacancies.
  • By sending your resume to DMW-accredited recruitment agencies
    • Go to “My Resume.” 
    • Click “Print Resume.”
    • Send your resume to DMW-accredited agencies and wait for the results.

Watch! Registering via the DMW eRegistration Portal Online

To learn how to register for an account via DMW website, here’s a video guide from Youtube vlogger Paparanz Channel to help you out:

Frequently Asked Questions

1. Can I change the email address I registered in my DMW account?

Yes, but not manually. The email address you registered in your DMW account will serve as your “permanent” login so it is encouraged to use an active email address. However, in case you have to, you may request for a change by submitting a ticket via the DMW Helpdesk.

To request for a change in your email address via the DMW Helpdesk, you may follow the procedures listed below:

  • Visit the DMW Online Services Portal.
  • Scroll down to the DMW Helpdesk and click “Create Ticket.”
  • Click “Continue” when you see the welcome greetings that read, “Welcome to Online HelpDesk.” 
  • Choose “Online Services eRegistration.”
  • Choose “Account Problem – Change account email address.”
  • Click “I forgot my eRegistration number and email address.”
  • Input your full name and birthday, then click “Find Ticket.”
  • Choose the DMW processing site closest to you.
  • Enter your contact number and the active email address you wish to use.
  • Attach the scanned copy of the first page of your passport, and click “Upload.”
  • Click “Submit Ticket” then choose “Yes” when prompted to confirm.
  • Save the Ticket Number for when you inquire for updates.

2. I entered my name / birth date / gender incorrectly when registering my DMW account. Can I still change this?

Yes, but just like when changing your registered email address, you will have to request the change to be done via the DMW Helpdesk. But, just in case you really need to update your personal information so it would reflect the correct data, you may follow the same steps as the one for changing the registered email. The only difference is when selecting your concern. You have to choose “Edit Account Problem – Name, Birthday, or Gender” then “I know my eRegistration number and email address.” Once done, key in your eRegistration number and email address then select a Processing Site near you. Do not forget to copy the Ticket Number after submitting the ticket, for when you inquire for updates later on.

3. I can’t log into my account because I forgot my eRegistration details. Is there any way to recover it?

Yes, but you will need to make the request via the DMW Helpdesk as well. To do so, simply follow the steps below: 

  • Visit the DMW Online Services Portal, DMW Helpdesk and click “Create Ticket.”
  • Click “Continue” when you see the greetings, “Welcome to Online HelpDesk.”
  • Select the service, “Online Services eRegistration” then select “Account Problem – I forgot my eRegistration details” when prompted for the issue.
  • Click “I forgot my eRegistration number and email address.”
  • Key in your full name and birthday, then click “Find Ticket.”
  • Select a Processing Site near you.
  • Input your contact number and a new email address.
  • Attach your passport copy page, and click “Upload.”
  • Click “Submit Ticket” and click “Yes” to confirm.
  • Save the Ticket Number for checking on the updates.

4. How do I migrate my account from the POEA eRegistration System to the DMW eRegistration Portal online?

You don’t have to do anything. Simply log into the DMW site using your POEA eRegistration System login details. If you have a POEA eReg account, chances are, the information have been migrated along with the system changes during the merging of the departments to create the DMW platform.

5. I have questions about the DMW eRegistration process. Who do I reach out to?

For any questions or concerns related to the DMW eRegistration and application process, you may reach out to DMW directly via the following contact information:

Department of Migrant Workers (DMW)
Office Address: Blas F. Ople Building, Ortigas Ave., Cor. EDSA Ave., Mandaluyong City
Hotlines: 8722-1144, 8722-1155
One Repatriation Center Hotline: 1348
Email Address: connect@dmw.gov.ph (general inquiry), feedback@dmw.gov.ph (feedback and suggestions)
Facebook Page: https://www facebook.com/dmw.gov.ph
Twitter: @DMWPHL

Summary

Current, returning, and prospective OFWs, whether land-based or sea-based, are all required to register and create an account on the DMW Online Services Portal.

The registration is mandatory in order to allow the government to keep track of the OFWs leaving the country. The portal also offers other services that OFWs might find helpful including applying for an OEC, producing an OEC exemption, scheduling an appointment with the DMW/POEA, and gaining access to other services available to OFWs.

With this guide, we hope that we have made clear how the DMW registration can be a simple process that has an immense impact on your life as an OFW. With the simpler, more convenient online process, we believe there’s no reason to dawdle with the registration. Register and create a DMW account today.

owwa social benefits for ofws

What are the OWWA Social Benefits?

As the official service arm of the Department of Labor and Employment (DOLE), the Overseas Workers Welfare Administration (OWWA) caters to the needs and well-being of its member OFWs and the rest of the migrant Filipino workers worldwide. In keeping up with its mandate, OWWA has launched programs like the OWWA Social Benefits to offer services and assistance to millions of migrant Filipino workers across the globe and their families in the country.

Also Read: Complete List of OWWA Programs, Benefits, and Services

The OWWA Social Benefits Program is among the major projects offered by OWWA, first, to its active members, then to those OFWs with expired memberships. The privileges include health care support, disability and death benefits, and family welfare assistance, all in exchange for US$25.00—the cost of a two-year OWWA membership fee.

List of OWWA Social Benefits

To keep up with its mandate as an agency, OWWA offers social benefits to help lighten the financial burden of their member OFWs by providing support for their needs, particularly those that arise from certain events or emergency circumstances like sickness, unemployment, calamity, disability, dismemberment, or death.

The following are the specific social benefits that OWWA members and their dependents can enjoy:

1. Disability and Dismemberment

Getting in an accident or sustaining an injury is something that no one can be fully prepared for. After all, both can cause either disability or dismemberment. For working individuals like OFWs, sustaining injuries resulting in a limited ability to do things (disability), or loss of body use, parts, or function (dismemberment) may cause problems, since getting treated and being unable to work don’t exactly go well together. 

Thankfully, there exists a disability and dismemberment benefit under the OWWA Social Benefits Program—an OWWA program specifically designed to support active OWWA members. 

Benefits

An OWWA member who sustained injuries as a result of an accident while working is entitled to the following disability and dismemberment benefits: 

  • Cash assistance of up to fifty thousand pesos (Php 50,000.00) for partial disability.

  • A maximum of one hundred thousand pesos (Php 100,000.00) in cash in cases of total permanent disability.

Qualifications

Any active OWWA member who sustained injuries resulting in disability or dismemberment while working abroad are eligible to apply for the program.

Requirements

To avail of the disability and dismemberment privileges under the OWWA Social Benefit Program, availees may need to get the following documentary requirements prepared:

  • Accident Report or Master’s Report (for seafarer) provided by the Employer

  • At least one (1) valid I.D. of authorized claimant

  • Copy of the OFW’s Passport or Seaman’s Identification Record Book (SIRB) from MARINA

  • Foreign Medical Certificate with English Translation secured from OWWA-POLO

  • If the claimant is not the OFW, submit an Authorization Letter along with the ID of the OFW  

  • Medical Certificate with indicated procedure of the medical examination of the doctor in Philippines issued by a legitimate medical institution  or facility

  • OFW Membership Record (MR) from OWWA RWO

  • One (1) copy of 1×1 picture

Application Procedures

  • Secure an appointment to the OWWA Regional Welfare Office (RWO) for local applications or at the POLO OWWA office in your country of employment, for applicants abroad by:
    • Using the appointment scheduler on the OWWA website (appointment.owwa.gov.ph).

    • Using the appointment scheduler on the OWWA Mobile App.

  • On the day of the preferred date of appointment, visit the OWWA Regional Welfare Office (RWO) closest to the OFW’s permanent residence.

  • Secure a priority number (ticket) and wait for your turn.

  • Once your number is called, present your OFW I.D. and info to the Membership Verification Desk.

  • Depending on the status of the OWWA membership, obtain the application form and a list of requirements.

  • Complete the form and submit along with the necessary documentation.

  • You will receive a claim stub which you will need to present when claiming the financial help paid either via check or cash, once your application has been granted.

2. Supplemental Medical Assistance for OFWs (MEDplus)

The Supplemental Medical Assistance for OFWs also known as the MEDplus Program is a collaborative supplemental medical relief program launched by OWWA and PhilHealth under the OWWA Social Benefit Program. It offers a one-time medical or financial assistance similar to that of a health maintenance organization (HMO) to supplement the PhilHealth benefits in the event of hospitalization due to dreaded diseases.

MEDplus offers eligible availees benefits equivalent to that of PhilHealth case rate benefit system to help pay for their hospital or medical bills.

Benefits

MEDplus offers a financial assistance program to supplement their PhilHealth benefits and help qualified members pay for their hospital or medical bills amounting to up to a maximum of fifty thousand pesos (Php 50,000.00) per member based on the PhilHealth case rate system.

Qualifications

MEDplus, like the other offers under the OWWA Social Benefits Program, is available to active OWWA members, except it only works for those who have active PhilHealth membership.

Requirements

The following lists all the documentary requirements for availing the privileges offered by MEDplus:

  • If the family of OFW will claim the assistance because:
    • The OFW is overseas: Duly-notarized Special Power of Attorney (SPA) executed by the OFW

    • The OFW is deceased: Death certificate of deceased OFW or Marriage Certificate or Birth Certificate of NOK-claimant issued by the Philippine Statistics Authority (PSA)

  • Medical Certificate issued by competent medical practitioner from a legitimate medical institution or facility

  • MEDPlus Application Form OWWA RWO

  • Member Data Record from PhilHealth PhilHealth

  • OFW Membership Record (MR) OWWA RWO

  • One (1) Copy of Passport Size Picture OFW Member or Claimant

  • Valid Passport DFA

  • Valid Identification (I.D) Card Government or Company issued

Application Procedures

  • Secure an appointment to the OWWA Regional Welfare Office (RWO) by:
    • Using the appointment scheduler on the OWWA website (appointment.owwa.gov.ph).

    • Using the appointment scheduler on the OWWA Mobile App.

  • On the day of the preferred date of appointment, visit the OWWA RWO, located near the OFW’s permanent residence.

  • Secure a priority number (ticket) and wait for a response.

  • Present your current ID for verification of OWWA membership record at the Social Benefits Unit counter

  • Once confirmed, secure the MedPlus Application Form and other required documentation if your membership and PhilHealth Member Data Records (MDR) are valid.

  • Accomplish the MEDplus Application form with your personal information and submit the completed form with all the required documents.

  • then show your claim stub and request financial help in the form of a check or cash payment.

  • Go to the Cashier – Releasing Window after claiming the check and present two valid IDs, e.g. Senior Citizens, NBI Clearance (Original / Valid), PRC License, Passport, Postal, Voter’s, Company, Driver’s License

3. Death and Burial

Death is inevitable and unexpected. Unless you’ve been sick for a long time, there’s no telling when you’ll be called to meet your Maker. More often than not, we deny death until it comes knocking at your front door. That said, not everyone has the insight to prepare for the eventuality of their death. The families are even more unprepared for the cost of death most of the time, putting pressure on already strained finances in cases of death of the breadwinner.

Thankfully, OWWA’s Social Benefits Program has death and burial benefits offered to OFWs in cases like this. 

Benefits

Under the death and burial provisions of the OWWA Social benefit program, OFW dependents are entitle to the following benefits:

  • Death Benefit
    • Up to one hundred thousand pesos (Php 100,000.00) for natural deaths

    • For accidental deaths, financial assistance amounting to up to two hundred thousand pesos (Php 200,000.00)

  • Burial Gratuity
    • One-time funeral grant amounting to twenty thousand pesos (Php 20,000.00) to help them bury their loved ones properly

Qualifications

This death and burial provisions of the OWWA Social Benefit is open to qualified dependents of deceased OFW members. The dependents may either be:

  • Children of OFWs who were active OWWA members at the time of their death

  • Living spouse of OWWA member OFWs

Requirements

  • Affidavit of Undertaking executed by the claimant

  • Burial Permit 

  • Official Receipt of payment in funeral issued by the City or Municipal LGU

  • Copy of Passport or Seaman’s Identification Record Book (SIRB) of the OFW

  • Death Certificate (local o foreign; police or accident report – if death was caused by accident) issued by the Philippine Statistics Authority (PSA)  or the Local Civil Registrar (LCR)

  • OFW Membership Record (MR)

  • Proof of Relationship to OFW Member
    • For unmarried OFWs: OFW Certificate of No Marriage (CENOMAR)

    • Marriage Certificate

    • For claimants who are parents of the deceased: Birth Certificate of OFW, if the claimant is the parent

    • For claimants who are children of the deceased: Birth Certificate of the claimant 

    • For claimants who are living spouses of the deceased OFW: Death Certificate of deceased spouse

  • Two (2) Valid IDs 

  • One (1) copy of (1×1) ID Picture of claimant 

Application Procedures

  • Secure an appointment to the OWWA Regional Welfare Office (RWO) by:
    • Using the appointment scheduler on the OWWA website (appointment.owwa.gov.ph).

    • Using the appointment scheduler on the OWWA Mobile App.

  • On the day of the appointment, visit the OWWA RWO located near the OFW’s permanent residence.

  • Get a number for the queue and wait for your turn.

  • Submit the ID and information to the Membership Verification Desk, where you can get an application form and a checklist of requirements based on your membership status.

  • For validation and evaluation, submit the completed claim form along with the necessary documents.

  • Using your claim stub, claim the financial benefits issued either via check or cash if your application has been granted.

4. Welfare Assistance Program (WAP)

Under the Social Benefits offered by OWWA is an OFW support program known as Welfare Assistance Program (WAP). WAP offers different kinds of cash assistance to active or inactive OWWA members who are not yet qualified for any other existing OWWA programs.

Under the WAP, active or inactive OWWA member OFWs can receive the following assistance: 

  • Calamity Assistance 

Cash assistance for OWWA members and their families residing in places affected by natural calamities like super typhoons, earthquakes, major flooding, etc.

  • Bereavement assistance 

Cash assistance offered to OFW beneficiaries in cases when the OWWA member OFW dies.  

  • Disability Assistance

OWWA member OFW who have fallen victim to crimes or accidents resulting in disability are eligible for the disability assistance under the Welfare Assistance Program (WAP).

  • Medical Assistance 

OWWA members who suffer from illnesses that are not covered by MEDplus can get medical support in the form of cash grant under the WAP Medical Assistance Program.

  • Relief Assistance 

OWWA also offers relief assistance for OFW members who have been moved or laid off due to economic, political, or health crises, insolvency, or other unexpected circumstances.

Benefits

1. Calamity Assistance

Under the calamity assistance program, OWWA member OFWs can get:

  • For natural disasters: Cash assistance of Php 500.00 (inactive members) and Php 1,000.00 (active members). 

  • For man-made disasters: Cash assistance amounting to Php 1,500.00 (inactive members) and Php 3,000.00 (active members).

2. Bereavement Assistance

In case when an inactive OWWA member OFW dies, families can claim the following benefits: 

  • Cash assistance amounting to up to twenty thousand pesos (Php 20,000.00).

3. Medical Assistance

If the OWWA member OFW is not qualified to avail of the provisions of MEDplus:

  • He/she can avail of medical cash assistance if he suffers from diseases or sustain a crime- or accident-related injury.

4. Relief Assistance

Cash assistance is also given to OFWs who are distressed or displaced because of crises in the economy, politics, and health under the WAP Relief Assistance Program.

Qualifications

The provisions of the programs offered under the Welfare Assistance Program (WAP) is open to OWWA member OFWS, active or otherwise, and their qualified dependents.

Requirements

  • Bereavement Assistance
    • At least two (2) valid I.D.s of the claimant

    • Medical Certificate or Examination Procedure Result

    • Accident or Police Report

    • If the claimant is not the OFW: Special Power of Attorney (SPA)

    • Government-issued or company-issued ID

  • Calamity Assistance
    • At least two (2) valid I.D.s of the OFW or the claimant

    • If the claimant is not the OFW: Authorization Letter along with the OFW’s ID

    • Barangay Certificate to prove that the claimant/OFW is a resident of the disaster- or emergency-affected community

    • If the claimant is a victim of fire incident: A Certification from the Bureau of Fire Protection (BFP)

Note: Calamity Assistance can be claimed by OFW members or their qualified dependents if they are residing in areas that the Local Government Unit (LGU) or the Office of the President has declared to be under a State of Calamity.

  • Disability Assistance
    • At least two (2) valid IDs of the claimant

    • Medical Certificate or Examination Procedure Result

    • Accident or Police Report

    • If the claimant is not the OFW: Special Power of Attorney (SPA)

  • Medical Assistance
    • At least two (2) valid IDs of either the OFW or the claimant

    • If the claimant is not the OFW: Authorization Letter along with the ID of the OFW

    • Original Medical Certificate or Medical Abstract showing the PTR No. of the Attending Physician

  • Relief Assistance
    • At least two (2) valid IDs of either the OFW or the claimant

    • If the claimant is not the OFW: Authorization Letter along with the ID of the OFW

    • Proof of Displacement
      • Termination of Contract

      • Termination of Working Visa

      • Certification issued by the OWWA-POLO with jurisdiction over the OFW’s job site

Application Procedures

To enjoy any of the provisions of the Welfare Assistance Program (WAP) offered by the OWWA, here are the procedures to follow:

  • Secure an appointment to the OWWA Regional Welfare Office (RWO) by:
    • Using the appointment scheduler on the OWWA website (appointment.owwa.gov.ph).

    • Using the appointment scheduler on the OWWA Mobile App.

  • On the day of the appointment, visit the OWWA RWO closest to the OFW’s permanent address.

  • Secure a priority number (ticket) and wait for your number to be called.

  • Present the OFW ID at the Membership Verification Desk and acquire an application form and a list of requirements depending on the OWWA membership status.

  • Accomplish and submit the completed claim form along with the supporting documentary requirements for validation and evaluation.

  • Present the claim stub you received upon application and secure the financial help you need either via check or cash payout, upon approval.

Video: Social Benefits Guide from OWWA

The OWWA Social Benefits Program offers a lot of privileges to OWWA member OFWs. To learn more about the program, watch this Youtube video posted by Zennibit entitled, “OWWA Social Benefits Program Para Sa OFWs at Dependents” in this link below:

Frequently Asked Questions (FAQs)

For more information, here are some of the most common questions and answers regarding the OWWA social benefit project:

1. What are the projects included in the OWWA Social Benefits Program?

The OWWA Social Benefits include programs that offer assistance in the form of disability and dismemberment, death and burial, Supplementary Medical Assistance (MEDplus), and Welfare Assistance Program (WAP).

2. Who is qualified for the OWWA Social Benefits? 

OFWs who are either active or inactive OWWA members or their eligible dependents may avail of and enjoy the privileges of the OWWA Social Benefits. 

3. Can I still participate in the OWWA Social Benefits program if the cost of the needs exceeds the program’s allotted amount?

Yes. You may still participate in the program, but you will have to cover for any costs exceeding the program’s allotted coverage.

4. Where do I claim the OWWA Social benefits?

To claim the provisions of any of the OWWA Social Benefits, you may visit the nearest OWWA Regional Welfare Office (RWO) to the OFWs permanent address or visit the POLO-OWWA office with jurisdiction over the OFWs’ workplace.

5. Can I avail of the OWWA Social benefits if I am an inactive OWWA member? 

Yes. The Welfare Assistance Program (WAP) which is one of the OWWA Social Benefits is specifically designed to help OFWs who are not eligible to enjoy other OWWA programs. This includes active and inactive OWWA member OFWs and their qualified dependents as well.

6. What is the difference between MEDplus and WAP’s Medical Assistance?

Under MEDplus, an OWWA member OFW must be active and must have active PhilHealth membership to enjoy the case rate system equivalent to the benefits from PhilHealth. For WAP, on the other hand, an OFW may either be active or inactive OWWA member and he or she doesn’t have to have active PhilHealth membership to apply for the program.

Summary

As the premiere government agency in charge of the welfare and protection of OFWs and their dependents, OWWA has launched numerous projects geared towards the same goal. One such project is the OWWA Social Benefits Program, a program designed to cater to the needs of OFWs in cases of unforeseen or emergency circumstances like unexpected illnesses, accidents, unemployment, man-made or natural calamities, permanent or temporary disability, dismemberment, or death. 

The social benefits include provisions for medical assistance, death, sickness, calamities, and disability and dismemberment. These benefits are meant to help OFWs enjoy a peace of mind, knowing that OWWA has their backs in case emergencies arise. While it’s best to keep the OWWA Membership status active for optimum coverage, these programs are also designed to support inactive members as well. 

Contact Information

In case you still have questions or concerns regarding the OWWA Social Benefits, you may also reach out to OWWA via the following contact information:

Overseas Workers Welfare Administration (OWWA)

Office Address: F.B. Harrison St, Pasay, Metro Manila

Tel. No.: 8891-7601 to 24

OWWA hotline number: 1348, (02) 1348 (Regional), (+632) 1348 (International) 

OWWA Email Address: owwacares@owwa.gov.ph, commandcenter@dole.gov.ph

OWWA Facebook page: https://web.facebook.com/OWWAofficial

OWWA website: https://owwa.gov.ph/

You also have the option to reach out to OWWA at any time via the OWWA 24/7 Operations Center by reaching out through any of the following contact information:

Landline: (+632)833-OWWA or (+632)833-6992

Globe Hotline: 2917 (Press “3” for OWWA)

Mobile/SMS text messaging: (0917)TXT-OWWA or (0917)898-6992

Facsimile: +63-2-8040638

Email address: opcenter@owwa.gov.ph/ owwa_opcenter@yahoo.com

what is sss social security system philippines

What is SSS? Social Security System Philippines

The Social Security System, otherwise known as SSS, is a government agency in the Philippines that offers social insurance programs to Filipinos. Born from the legislation of Republic Act No. 1161 or the Social Security Act of 1954, this agency offers member-exclusive insurance and benefits, ensuring that all Filipino workers get timely, convenient, and reliable social protection coverage when they need it. 

Also Read: What is DOLE? Department of Labor and Employment Philippines

For over 60 years, SSS has been the agency in charge of promoting the welfare of its members from the private, professional, and informal sectors. The agency also takes care of the workers’ families in the event of a worker’s demise, disability, sickness, maternity, or old age. SSS also offers other services, including loans and other health care benefits. In this guide, we took a closer look at SSS and everything it embodies—from its goals and mandates to everything that it offers—that Filipino workers can benefit from.

What is SSS?

SSS stands for Social Security System—a government-run agency created by virtue of Republic Act No. 1161 (Social Security Act of 1954). It offers a member-exclusive social insurance program for workers in the private, professional, and informal sectors. Through SSS, the Philippine government hopes to provide a sound and viable tax-exempt insurance program for the Filipino workers in cases of income loss and financial burden.

SSS, as an agency, was pioneered by former President Manuel Roxas in an effort to offer relief to the people who were facing difficulties in the post-war period. However, it wasn’t until former President Carlos P. Garcia assumed office in 1957 that the Social Security Act of 1954 was implemented and the SSS office was launched. Later, both the program and the agency were improved to include compulsory coverage for people who identified as self-employed. The SSS Act was also amended in 1997 to offer better benefit packages, expansion of coverage, flexibility in investments, stiffer penalties for law violators, condonation of penalties of delinquent employers, and the establishment of a voluntary provident fund for SSS members.

As a member-exclusive agency, SSS requires certain membership kinds before an individual can enjoy the benefits of the social insurance plan. It also requires premiums or contributions, which may vary depending on the membership type of the individual. Regardless of the membership type, however, all SSS members are entitled to retirement, disability, survivors’, and funeral benefits as well as housing, business, and educational loans and health care benefits.

Mission

As an agency, SSS maintains sound and viable social justice and meaningful security system to members and their families against the hazards of disability, sickness, maternity. Old age, death and other contingencies resulting in loss of income or financial burden.

Vision

For its vision, SSS intends to create a viable social security institution that will provide world-class universal and equitable social protection to its members and their families.

Corporate Values

For over 60 years, the agency has been keeping up with the maintenance of a corporate culture that aims to institutionalize and instill trust, empowerment and teamwork as its core values. 

Purpose

As the country’s prime governing body in charge of the country’s workers’ social insurance plan, the Social Security Administration (SSS) has been offering numerous benefits and loan options to all paid-up employees in the Philippines since 1957. SSS members can also apply for salary and disaster loans to support the needs of all Filipino income earners and workers and their families.

Functions and Responsibilities

SSS, also known as the Social Security System, has been established as a state policy under the Republic Act No. 8282. Its purpose has always been for the government to establish, develop, and promote a tax-exempt social security system that extends social security coverage to employees and their family. The insurance benefits offered by SSS vary depending on their contribution in exchange for their monthly contributions which vary depending on their pay band. The benefits ranges from sickness, maternity, disability, retirement, death and funeral, and wage loans.

SSS Benefits, Programs, and Services

The Social Security System (SSS) offer numerous benefits, programs, and services to the private-sector employees in the event of a worker’s death, disability, sickness, maternity, or old age, social security provides a replacement income.

Social Security Benefits

SSS offers social security benefits in the face of unexpected situations. Some of these benefits include:

  • Sickness Benefit

It offers a daily monetary payout when members are unable to work due to injury or illness.

  • Maternity Benefit

It entails daily monetary payment when a female member is unable to work due to childbirth, miscarriage, or emergency termination of pregnancy.

  • Disability Benefit

This refers to a monthly pension or a lump sum payment made to a member who sustained permanent disability, either in partial or in full.

  • Retirement Benefit

This benefit grants monetary compensation to member who can no longer work due to old age, paid either monthly or in a lump sum.

  • Death Benefit

It refers to the monetary reward granted to the beneficiaries of a deceased SSS member, paid either monthly or in one large sum.

  • Funeral Benefit

This offers the beneficiaries of a deceased SSS member the amount of 20,000 to pay for burial expenses.

  • Unemployment Benefit

With this benefit, employees, kasambahays, and OFWs who were involuntary separated from work can get monetary assistance to help tide them over until they find a new job and bounce back.

Employees’ Compensation Program (ECP)

SSS also ensures via the Employees’ Compensation Program (ECP) that a compensation package is available to employees in the public and private sector and their dependents in case work-related accidents occur. 

Some of the benefits offered the ECP include:

  • EC Temporary Total Disability or Sickness

  • EC Disability

  • EC Medical Reimbursement

  • EC Death

  • EC Funeral

Loans

SSS also has in place numerous loan facilities that members may take advantage of. 

These loans include:

Member Loans

SSS members are entitled to numerous loan facilities meant to support their emergency needs such as:

  • Salary Loan 

This loan privilege is made available to working, self-employed, or voluntary SSS members to support their short-term credit needs, if there’s any.

  • Pension Loan

This is a form of cash loan granted to retired pensioners to assist with their immediate financial needs at a low interest rate.

  • Calamity Loan

A short-term member-exclusive loan program granted to eligible member-borrowers who suffered losses or damages to their properties while residing in calamity-stricken areas.

Housing Loans

SSS also offers loans related to purchase, repair, and renovation or improvement of its members’ houses. Some housing loan programs offered by SSS includes:

  • Direct Housing Loan Facility for Workers’ Organization Members (WOMS)

The Direct Housing Loan Facility for Workers’ Organization Members (WOMS) aims to support the housing aspirations of worker-members of any workers’ organizations licensed and accredited by the Department of Labor and Employment (DOLE), the Securities and Exchange Commission (SEC), or the Cooperative Development Authority (CDA). Under the program, the members of any trade union center, federation, national union, local/chapter, or independent union as defined in Book V of the Labor Code may purchase socialized and low-cost housing.

  • Direct Housing Loan for Overseas Filipino Workers (OFWs)

This housing loan program is exclusively designed to support the National Shelter Program (NSP)—the government’s flagship program designed to assist the homeless, especially the informal settler families (ISFs), and the low- and middle-income Filipino families and overseas Filipino contract workers (OFWs) to acquire socialized and low-cost housing.

  • House Repair and/or Improvement Loan

This is a lending program directly offered by SSS to members so they can finance the following housing-related activities:

  • Major repairs, especially for dilapidated and structurally unsafe housing units

  • Permanent improvements related to extension, expansion, and enhancement of economic and aesthetic value of an already existing housing unit

  • Completion of an occupied bare house

  • Construction of concrete fence and steel gates

  • Installation of deep well and motor pump

  • Assumption of Mortgage

This is a lending program offered by SSS to members with good standing so they can assume the updated principal balance of an existing SSS housing loan.

Pandemic Relief and Restructuring Program (PRRP)

The Pandemic Relief and Restructuring Program (PRRP) is an SSS-initiated program intended to help active members cope with the effects of the COVID-19 pandemic. The program has had five runs, including:

  • PRRP 2 – Condonation of Penalties on Social Security Contributions

As the second offering of the Pandemic Relief and Restructuring Program (PRRP), the “Condonation of Penalties on Social Security Contributions” was intended to assist delinquent employers by condoning penalties on unpaid SS contributions so they can bounce back and help them get back on track with their regular monthly remittance.

  • PRRP 3 – Enhanced Installment Payment Program

As the third offering under the Pandemic Relief and Restructuring Program (PRRP), the “Enhanced Installment Payment Program” was meant to assist delinquent employers by giving them the option to pay in installment the total amount of their delinquency, as stated in the Schedule of Monthly Installment Payments.  

  • PRRP 4 – Housing Loan Restructuring and Penalty Condonation Program (HLRPCP)

As the fourth offering under the Pandemic Relief and Restructuring Program (PRRP), the “Housing Loan Restructuring and Penalty Condonation Program (HLRPCP)” aims to assist delinquent member- borrowers, their legal heirs, or designated successor-in-interest by offering penalty condonation options on their past due housing loans. 

  • PRRP 5 – Short-Term Member Loan Penalty Condonation Program (STMLPCP) 

The “Short-Term Member Loan Penalty Condonation Program (STMLPCP)” is the fifth offering under the Pandemic Relief and Restructuring Program (PRRP). It was a penalty condonation program created to help members pay their past due loans either in full, in installment, or in more flexible terms so they can bring back their good records to SSS. 

Other SSS Programs

Other available SSS programs offered to Filipino SSS members include:

  • SSS Flexi-Fund Program for OFWs

The SSS Flexi-fund Program is a program launched in July 2001 to help OFWs save a portion of their income. A portion of the flexi-fund savings are then invested to maximize the returns, in an effort to supplement the benefits of SSS and work as a tax-exempt pension-savings plan. It was later adopted as the National Provident Fund for OFWs in May 2002.

  • Workers’ Investment & Savings Program (WISP)

The Workers’ Investment & Savings Program (WISP) is a safe, convenient, and tax-free individual retirement savings plan provisioned by the Republic Act No. 11199 or the Social Security Act of 2018 for Filipino workers. It was professionally managed by SSS to prioritize principal preservation while matching the offers of regular SSS benefits.

  • PESO Fund

The SSS Personal Equity Savings Option (PESO) Fund is a voluntary savings program that members can use to augment their retirement benefits from the regular membership. It was designed to a provident fund that gives tax-free returns and it can be made available effective upon the retirement of the members or when certain conditions are met, such as permanent disability. To availees, the fund also offers three account options: medical expenses, retirement and disability, and other needs.

  • Paternity Leave benefit

SSS also offers a paternity benefit—seven (7) days worth of compensation is given to a kid’s father when the child is born. It is essentially a portion of a woman’s maternity benefits that she extends to the child’s father, whether or not they are married or to a relative of up to fourthv guy

  • Social Development Loan

The Social Development Loan is a loan program designed for the construction of facilities and the founding of institutions that provide high-quality education and academic training programs, as well as affordable medical and health-care services to the general public and to the SSS members and their dependents.

  • Business Development Loan

The Business Development Loan is a type of loan program run by SSS to help businesses and industries expand, diversify, and grow their operations.

Video: SSS Benefits

If you want to learn more about SSS benefits, watch this video explainer posted by MYSSSPH.

Frequently Asked Questions (FAQs)

If you have any questions regarding the Social Security System (SSS), here’s a list of the frequently asked questions and answers below.

1. What is SSS?

SSS is a government-run social insurance program that covers workers in the private, professional, and informal sectors.

2. What is the purpose of  SSS?

The SSS is meant to establish and promote a viable social security system that provides universal and equitable social protection while providing world-class service to the Filipinos.

3. Who qualifies as voluntary members?

Voluntary members are usually people like:

  • Overseas Filipino worker (OFW) under the age of 60 

  • Non-working spouse (NWS) of an SSS member under 60 years old, 

  • An SSS member who has been separated from employment or has ceased to be self-employed, an OFW, or a non-working spouse

4. Can I go directly to SSS?

Yes, you may but it’s always best to make an appointment for a visit using the SSS Appointment System to save time and avoid long lines.

5. How does one become a member of the SSS?

Getting a Social Security (SS) number is the first step to becoming an SSS member. Remember to keep your Social Security number and contact any SSS branch right away if you lose it..

6. Is it possible to register for SSS online and receive an SS Number?

Yes. You can register and obtain an SS Number for the first time by visiting the SSS website (www.sss.gov.ph). Simply head on to the website’s homepage and click the tab labeled “No SS Number Yet? Apply Online!” and follow the instructions. Your registration status will remain as “No Documents Submitted” until you visit the nearest SSS branch.

7. When does the SSS coverage start?

  • If you’re employed, it will be on your first day. 

  • If you’re self-employed, on the month and year of your first contribution payment, as long as it’s not before the stated start of your business 

  • If you are an OFW, on the applicable month and year of your first contribution payment, 

  • If you’re a NWS, on the month and year of your first contribution payment, whichever is applicable.

  • If you are a separated member, your voluntary membership begins the month you resume contribution payments.

8. Is it possible to withdraw the SSS membership?

No. SSS only offers lifelong memberships. Even if you have missed contributions, you may still be eligible for benefits and loan privileges if you meet the eligibility requirements.

Summary

The SSS is the Philippine government’s way of providing universal social insurance coverage for all citizens, mostly Filipino workers, including overseas Filipino workers (OFWs), non-working spouses of insured persons, and those who have been separated from employment.

To become a lifelong member of the SSS, you simply need to register and get an SSS number either via a local SSS branch or online at My.SSS. While SSS registration is a simple process, withdrawal of membership is not allowed. The good thing about it is that even if you missed some contributions, you may still avail the benefits and loan privileges provided that you meet the eligibility requirements.

Contact Information

In case you have any questions or concerns, please reach out to your local SSS branch or reach out to SSS directly via the following:

Social Security System Philippines

Address: East Ave, Diliman, Quezon City, Metro Manila, Philippines

E-mail address: duplonel@sss.gov.ph, information@sss.gov

Telephone Number: (02) 7917 7777 / (02) 921-0550

Website: https://sss.gov.ph/

Facebook Page: https://www.facebook.com/SSSPh

For inquiries and concerns:

SSS Hotline: 1455 or 81 455 for Landlines

SSS Email: General inquiries – member_relations@sss.gov.ph

E-services queries – onlineserviceassistance@sss.gov.ph

OFW concerns – ofw.relations@sss.gov.ph

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